Caring for your fish tropical Elite Pet Products

Prompt Delivery and professional packaging

We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications we provide. Your items are carefully inspected and properly secured before shipping. We ship to thousands clients each day across multiple countries. This is a sign of our determination to be the largest online retailer on earth. Warehouses and distribution centers can be located in Europe as well as in the USA.

Note: Orders with multiple items will have a distinct processing period for each item.

We will thoroughly inspect all items before sending. The majority of orders will be shipped within 48 hours. Delivery is expected to take between three and seven days.

Returns

The inventory is always changing and we are unable to control it completely because several parties are involved, including our factory and warehouse. Stocks can be changed at any moment. It is possible that stock may run out after your order has been placed.

The policy is for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer an exchange or refund.

The item should not be used, and it must be in its original condition. It should also be returned in its original packaging.