Aqua One clarify Kong’s

Fast Shipping & Professional Packing

Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will package your items according to our precise and exact specifications. Before they are shipped the goods are thoroughly inspected and secured. Every day, we send hundreds of packages to our customers across many countries. This is a testament to our determination to become the biggest online retailer in the world. We have distribution centers as well as warehouses in Europe and the USA.

Please note that orders with more than one item are processed according to the item.

Before shipping, all ordered items will be thoroughly inspected. The majority of orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.

Returns

The stock is constantly changing and not fully managed by us because of the involvement of many different parties, such as the factory and our warehouse. The actual inventory can change at any moment. Be aware that your order will be unable to fill once you've placed your order.

Our policy is valid for 30 days. We will not exchange or refund your order when it's been 30 days since you purchased it.

You can only return a product in the event that it is not used and in the same condition when you received it. It must also be in its original packaging.